Principles of Communication Qualification
When working in the adult social care sector, communicating is essential to develop your understanding of a service user's needs, so you can provide them with the support they require.
If the information exchanged is inaccurate or misleading, mistakes can be made which can result in ineffective care and a negative view of the service. Professionals will form many different relationships in their work. Some will be formal and others more informal.
Whoever you are communicating with and whatever the method you use it is essential that you make sure your communication is appropriate and effective.
This course covers some of the different ways of communication, how to identify barriers to communication and how to reduce these, making sure the person you are communicating with understands what you are communicating, how to get help with communication issues and much more.
Who is this Course For?
This course is ideally suitable for those indicated and is also open to anybody with a desire to obtain this certificate with an interest in this subject.
- Accredited by CPD
- 100% online course and assessments with no time limits for each Module
- 12 months to complete the course
- Full audio voiceover
- Approximately 75 mins
- Successful candidates will receive a qualification certificate, a sample of which is below
1 - Reasons People Communicate
2 - Ways of Communicating
3 - Identifying Communication Barriers
4 - Reducing Communication Barriers
5 - Checking Understanding
6 - Getting Help With Communication Issues
7 - Confidentiality
Please Note: The pass % required for each module is 70.
How does it work?
Please read the User Guide before purchasing a Course or selecting a Free Trial.
This course duration (in terms of hours) is based on the amount of video content shown and is rounded off. Please see individual study hours stated for each course. This course duration time does not account in any way for loading time or thinking time (stopping and starting) required on the questions which are completed at your own pace and as it suits you.
The completion time limit for this course is 12 months. You can complete your course at anytime in this outlined period as early as you want or take longer. You can complete within days, weeks or months as it suits you.
On completion of your course successful candidates will be awarded a certificate a sample of which is below:
By ticking the tick box at the checkout, you are agreeing to all of the below Company Terms and Conditions of enrolment and as laid out in the full version located at the link far below.
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Cancellation & Returns Policy
Under the Consumer Protection (DSR’s) Distance Selling Regulations 2000 you have a statutory right to cancel an order/the service (contract) for a course placement up to 14 working days in total starting from the day after your course package/goods are delivered to you. This is the day after you receive your course package and sign for it.
Statutory right of cancellation. Distance Selling Regulations
You may cancel an order/the service (contract) and obtain a full refund by notifying us in writing by post (not telephone) up to 14 working days starting the day after the delivery of the goods to you. This must be put in writing and posted to our Company address as displayed on this website. We will refund you the cost of the course/goods paid plus the cost of our delivery to you within the period of 14 days of the cancellation.
Open College UK Ltd 14 day money-back guarantee
In addition to your statutory legal rights shown above, we offer a full money back guarantee which allows you to return a course package for any reason within 14 days of receipt for a full refund, so long as it is unused and unmarked. Marked or damaged contents will be charged for or deducted.
These 14 working days also start the same day after you receive and sign for your course package. Refunds will not be given outside of this 14-working day period for ‘ANY reason’, (No reason will be accepted) irrespective of personal circumstances or difficulties (Strict).
You are ticking the tick box or signing and legally agreeing to this. Once you receive your course package/the goods through the post, you will be free to inspect and sample those goods/the service at your own leisure. If within this period you are not satisfied with your course package/the goods/the service or any of our products you are entitled to return the goods and obtain a full refund from us.
You are required to return all the goods back to us (unmarked, as new) at your own expense. (You are required to pay for the return of any unwanted goods via the post office and not hand delivered). Any damaged materials such as marked or dog-eared text books will be charged for/deducted. Full clear instructions on this are available from us.
We request customers return the products within their original packaging and to ensure that the package is sufficiently wrapped up to minimise the risk of transit/postal damage. Please follow our simple returns procedure detailed below.
If you do not wish to keep the course package or any of the products and simply want a refund, please return the complete product within 14 days of delivery and we will process a refund according to your original method of payment.
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Please email us if you are concerned or in any need of assistance with this process.
I confirm that I have fully read what I have ticked or signed up to above. I am in full understanding and total agreement of all of the above information.
I also to agree to read and print off the full and more in-depth version of these Terms and Conditions located here:
Be aged 16 Years or above.
Possess a sound knowledge of the English language.
Have access to an operating computer system (PC, laptop, Smartphone etc) with CLEAR active AUDIO sound and an internet connection for the duration of the whole course - we recommend Google Chrome as the browser.
Have a keen desire to.
Can I retake the questions if I fail the % mark required for the final assessment?
Yes, you can but the number of times is dependent on each course.