Certificate in Effective Customer Care Course

This Level 2 Certificate Awarded course provides instruction in the basic skills that are required within Effective Customer Care


Course Description

The Level 2 Certificate in Effective Customer Care is an excellent course for those looking to develop a career in a customer focused role. The aim of the programme is to give people, at all levels, the essential knowledge needed to offer the best professional approach to customer service.

This course will highlight the key areas that can improve the services you offer and show how these can benefit your business or working role. This Recognised Level 2 Qualification would be an ideal enhancement for anyone considering working within any area of Customer Service or for those seeking a potentially new employment position.

This Award will give you a head start if attending job interviews within this field. Our aim is to provide you with the best deal available, therefore registration fee, certification fee and full tutor support is included in the course price for you.


No Previous Knowledge Required

No previous learning knowledge or experience is required to undertake this course.

This course is available to anyone wishing to learn more about effective customer care and would like to take part in a highly rewarding home study course. You have the freedom to start the course at any time and continue your studies at your own pace for a period of up to 12 months from initial registration with full tutor support.


Tutor Support

You will have your own dedicated tutor who will guide you through your course work and answer any questions you may have. Additionally the Help Desk will provide you with any practical advice by email or phone.


Assessment

The certificate is gained by successfully completing a series of assessments together with an end of course multi-choice questionnaire.


Modules

Module 1: Recognising Customers

Module 2: The Importance of Exceptional Customer Care

Module 3: Customer Care and Service Principles

Module 4: Providing info, Advice, Products and Services to Customers

Module 5: Responding to Special Requests

Module 6: Customer Service and Legislation

Module 7: Dealing with Customer Complaints

Module 8: Helping Customers with Particular Needs


This Course Includes:

Tutor Support: Full Unlimited 'Personal' Tutor Support Available.

Course Duration: 12 Weeks Approx.

Qualification Awarded: Level 2 Certificate Award.

Awarding Body: Recognised UK Qualifications Awarding Body. External to us.

Format: Paper.

Learning Method: Distance Learning/Home Study Only.

Entry Requirements: No prior knowledge or experience is needed.

Attendance: No attendance required.

Course Cost: To view the fees for this course. CLICK HERE and scroll down to course number 93.

Instalments: Not available.

How to Enrol: Please see below.


Please Note:

Please ensure a clear distinction is made between this course and all our other listed Certificate and Diploma Course descriptions available throughout this Website.

This particular course outlined above specifically relates to this page description only and differs from other Open College™ Diploma Awarded Courses which may include other items such as FREE membership eligibility, use of designatory lettering, Open College™ hard-back course content/materials, free CDs and other course related benefits and services offered by us throughout this entire Website.

This particular Course is available through the Open College™ via our Partner College in Distance Learning. As soon as your application form and fee has been received by us, you will receive confirmation from your student advisor welcoming you with details of your tutor, course details and how to begin your studies etc.


HOW TO ORDER THIS COURSE

PLEASE PRINT OFF THIS FORM CLICK HERE and simply post it in to us with a cheque or postal order or 'Special Delivery' cash to the College address which is located on the form.

Alternatively you are welcome to telephone the College for an order form or prospectus to be posted out to you here

When contacting us for an application form for this course please state which course you are enroling onto.


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