Dealing with Difficult People Skills Diploma Course This Home Study Diploma course provides detailed instruction in Difficult People Handling Skills

SFTR Accredited Open College Diploma Course

This course is an excellent guide for both the experienced and Novice Manager types interested in learning how to cope and deal with awarkward Staff, Bosses, Managers, Customers and absolutly ANYONE difficult that you have to deal with in the work place and or on a day to day basis in ANY setting.

This course would be ideal for those working with customers, roles in charge and manager positions interested in gaining people skills in this area.

EXCELLENT study for anyone who has to deal with difficult colleagues or members of public in ANY setting.

This course can help you to enjoy difficult, nasty people, unlock them, influence and manipulate them and improve their performance to your own persoanal or Companies ends.

Helps to identify others cranky, arrogant and powerful demanding behaviour - also your own!

Step-by-step easy to follow text.

This course text will enable anyone wishing to develop their own peronsal skills to help control, better delegate and put trouble makers in their rightful place.


Covers :

  • Human relations

  • Recognise anyone quickly!

  • Learn to read the 7 classical difficult types

  • How to handle conflict FAST!

  • Dealing with mad ANGRY Bosses - NEVER REACT!

  • Colleagues to kill.

  • The Enemy, rivals and competitors.

  • Staff to kill

  • Dealing with egotists and egomanics

  • Dealing with aggressive people, staff, bosses, and customers without being punched!

  • Dealing with lazy staff. Motivate poor workers

  • Beating the BULLY and dictators

  • Dealing with the critic/nit picker, tell tales, cry babies, gossips and S*** stirrers

  • Coping with manipulators and perfectionists

  • Dealing with COMPLAINTS, screamers, rude people and DISGUISED rudeness

  • Wind up merchants, the work place joker

  • Success in meetings


    Course duration:

    On average 6 months home study. You have up to one year to complete your course. Can be completed anytime within your one year valid period.


    Course Delivery Despatch Times:

    Free Postage & Packing

    Your course pack will be despatched upon payment clearance the next working day using 'Secure Courier' Special Next Day Delivery' and will require a signature at the doorstep. Your course pack can also be despatched (upon request) to your place of work, friend or family address.


    Contains:

  • Test paper Clamp Binder folder

  • In-depth and easy to follow course text book on Dealing With Difficult People.

  • Detailed instructional study guide

  • Study time log of your hours undertaken for records/proof of study course hours undertaken

  • Free deep relaxation CD

  • A4 size membership wall display certificate into the college. Allowing you the use of MOC after your name

  • 2nd A4 size membership wall display certificate into the SFTR. Allowing you the use of MSFTR after your name

  • Upon completion of this course you will be entitled to the use of Dip.people.skills after your name.

    To order this course you can call the College for an order form or prospectus to be sent to you or print off the order form here and simply send it to us with a cheque or postal order or recorded cash to the College address. Further course details and fees can be found here


    Contact: Email

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